Returns & Exchanges

Returns and Exchanges

Thank you for shopping at Kasala Outlet. We hope you are happy with your purchase. If you’re not, please let us know. Your complete satisfaction is always guaranteed.

Returns / Exchanges

Any undamaged In-Stock Merchandise and back-ordered merchandise received by customer purchased at KASALA Outlet or KasalaOutlet.com may be returned for a full refund in the original form of payment, if Kasala receives notice of such return within 30 days of Purchaser’s receipt of such merchandise. Merchandise will substantially conform to the description on the Sales Order, except that such merchandise may vary in grain, color, stain, shape, texture or pattern from description or sample, and described sizes are approximate only.

Non-Refundable - In no event shall Ordered Merchandise be refundable if Purchaser has not notified Kasala of a potential refund within 30 days of Purchaser’s receipt of such merchandise. With the exception of backordered merchandise, Delivery dates on unstocked Merchandise are estimates only and may change because of fabric shortages, production delays and availability of merchandise. Delivery, assembly, and leather and fabric protection fees, are services offered by Kasala and are non-refundable. A 20% re-stocking fee applies to all returned custom orders.

“Clearance/Last Call” MERCHANDISE 

ALL “Clearance” and “Last Call” MERCHANDISE IS SOLD “AS-IS” AND NO EXPRESS OR IMPLIED WARRANTIES ARE MADE WITH RESPECT TO SUCH MERCHANDISE. ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. PURCHASER BEARS THE ENTIRE RISK AS TO QUALITY AND PERFORMANCE OF THE MERCHANDISE, AND IF THE GOODS PROVE DEFECTIVE FOLLOWING PURCHASE, PURCHASER ALONE (NOT KASALA, MANUFACTURER OR ANY OTHER PARTY) ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.